What a private concierge does, and how to choose one

From last-minute jets to a dog walker two hours before a flight, a good concierge handles both. What to expect, and seven questions to ask before you choose.

6 October 2026 · 5 min read · Instacoins Concierge
Concierge ringing a service bell at a hotel desk

A private concierge takes on the requests that would otherwise eat into your time: travel, tables, tickets, homes, staff and the hundreds of small details in between. The best ones become a single point of contact for everything, and know your preferences well enough to anticipate them.

What a concierge actually handles

Seven questions to ask

  • Who will I speak to, and are they available outside office hours?
  • How do you charge: a membership, a service fee per request, or both?
  • How do you handle my personal data and payment details?
  • Can you show examples of requests similar to mine?
  • Which suppliers do you work with directly, and which do you book through others?
  • What happens if something goes wrong on the day?
  • Can I pay in the currency, or the crypto, I prefer?

How Instacoins Concierge works

Our team works across time zones, so a request sent late at night in Dubai or early morning in London is picked up straight away. You speak to a named concierge manager, by WhatsApp, phone or email. We work with vetted partners around the world, and you can pay in fiat or crypto. Read a few recent requests in our case studies: Paddock Club passes in Abu Dhabi and a same-day jet from Geneva.

Frequently asked questions

Is a private concierge only for travel?

No. Travel is a large part of it, but a good concierge also handles dining, events, homes, staff, shopping, gifting and everyday errands.

How quickly will I get a reply?

Our team works across time zones, so most requests are picked up within minutes, at any hour.

Can I pay in crypto?

Yes. Instacoins Concierge accepts both fiat and crypto.

Instacoins Concierge

Luxury on your terms

Private concierge and lifestyle services, designed to move with your lifestyle and adapt to how you pay.