Privacy Policy.
Last Updated: January 2nd 2026
Instacoins Concierge & Lifestyle values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our concierge services or visit our website.
As a company operating in the European Economic Area (EEA), including Germany, Netherlands, and Switzerland, we comply with the General Data Protection Regulation (GDPR).
For the purposes of this Privacy Policy, the data controller is Instacoins Ltd, a company registered in Malta under registration number C 86830, with registered address at 86, Main Street, St. Julian’s STJ 1015, Malta, and current offices at Valley Towers Unit 11, Valley Road, B’Kara, Malta.
1. Personal Information We Collect
We may collect personal information to facilitate your concierge service requests and communicate with you effectively, including:
- Contact details: name, email, phone number, mailing or residential address
- Service preferences, requirements, or requests (lifestyle, concierge, supplier connections)
- Payment information, if required to process service fees
- Technical information: IP address, browser type, device information, cookies, usage data
- Any other information you voluntarily provide to us
2. How We Collect Information
We collect personal information when you:
- Use our website or contact us via email, chat, or phone
- Request concierge services or submit service forms
- Interact with our marketing campaigns, newsletters, or social media
We may also receive information from third parties if someone requests a service on your behalf.
3. How We Use Your Information
We use your personal data to:
- Facilitate and deliver concierge services
- Communicate with you regarding requests, updates, or inquiries
- Personalize and improve our services
- Process payments and transactions securely
- Comply with legal obligations
4. Disclosure of Personal Information
We may share your information with:
- Service providers or suppliers necessary to fulfill your concierge requests
- Employees, agents, or partners assisting us in providing services
- Regulatory authorities where required by law
We do not sell or rent your personal information.
5. Cross-Border Transfers
Your data may be transferred outside the EEA if necessary to provide our services. Transfers will comply with GDPR, using standard contractual clauses or other safeguards to ensure data protection.
6. Data Security
We implement technical and organizational measures to protect personal information. While we take reasonable steps, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies to improve your experience, analyze website usage, and provide relevant content. You may manage cookies via your browser or device settings, but some features may not function if cookies are disabled.
8. Your Rights (EEA)
Under GDPR, you have the right to:
- Access, correct, or delete your personal data
- Withdraw consent or object to processing
- Request restriction of processing or data portability
To exercise these rights, contact us at: clara@instacoins.com
9. CAN-SPAM Compliance
We may send you emails regarding our services or promotions. You can unsubscribe at any time via the link in our emails. We comply with the CAN-SPAM Act and other applicable email regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy. Material changes will be notified via email or website notice.
11. Contact Us
Email: clara@instacoins.com
Company: Instacoins Concierge & Lifestyle