The request
A family office client from Zurich and his wife were on their way to a hotel in Positano. The request was a suite upgrade, confirmed before they arrived.
What we did
Our team in Asia worked on it overnight, European time, and had the upgrade confirmed before the hotel's office had opened. The couple learned about it when they landed in Naples.
The outcome
“We landed in Naples to a message saying our suite in Positano had been upgraded. They'd arranged it overnight, before our hotel's office had even opened. That's the level of attention we now expect.”
Family office client, Zurich
Why it matters
Most of what we do is invisible. Small details, arranged before anyone asks, are what clients remember. Read more about how we arrange villas, residences and hotel stays.
